Policies
Website Use
This website is intended for use by Canadian residents only. All prices are shown in Canadian dollars. All payments must be made in Canadian dollars. If you are a resident of the United States and have reached this site inadvertently, please visit our U.S. store at https://store.truemfg.com to make a purchase.
Terms and Conditions
When you visit this website, you agree to certain terms and conditions, which we advise you to read carefully because they affect your legal rights.
Privacy Notice
We are committed to protecting your personal information. To learn about what information is collected about you by True and how we use it, please read our privacy policy.
E-commerce Platform
This website is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. To learn about what information is collected by Shopify, please read their privacy policy.
Payment
We accept the following major card payment types: Visa, Mastercard, American Express, and Discover. Card details do not get transmitted through our store. All card transactions are processed through Shopify Payments (powered by Stripe). Please see the Shopify Payments Terms of Service.
Misprints, Errors, and Product Availability
True endeavours to provide current and accurate information on this website. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. True cannot guarantee that products and services advertised on this website will be available when ordered or thereafter. True does not warrant that the content of this website, including, without limitation, product descriptions or photographs, is accurate or complete.
True reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on this website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other website content without any notice or liability to you or any other person; (c) reject, correct, cancel, or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.
The advertisements on this website are invitations to you to make offers to purchase products and services on this website and are not offers to sell. All prices and other amounts appearing on this website are quoted in Canadian dollars.
Accuracy of Your Information
All information that you provide through this website, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, must be true, accurate, current, and complete. True will rely on the information that you provide. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, True, or any other person may incur as a result of your submission of any false, incorrect, or incomplete information or your failure to update your registration information and payment information within 30 days of any change.
Cancellations or Changes
Once an order has been placed, it cannot be changed. If the order is still pending, or unfulfilled, we can cancel it and then you will have to place a new order. To cancel your order, please use the live chat feature on this site to contact one of our representatives or call us at 800-424-8783.
Returns
All returned items must be in new and unused condition unless the item is damaged or defective. Please contact one of our representatives for returns at 800-424-8783 or via live chat. True must be notified within 14 days of receipt in order to return items. Returns are subject to a 25% restock fee.
Warranty Statement
The products sold on this website are genuine OEM (Original Equipment Manufacturer) parts. Any use of aftermarket, or non-OEM, parts without the approval of True Refrigeration Canada ULC will void your cabinet's warranty. For our full warranty statement, please visit our Warranty Support page for Canadian customers.